DRC provides the opportunity for people to voluntarily resolve conflict in a manner that is respectful and satisfactory to all involved. Types of issues referred to mediation include:
- community and family issues such as neighborhood conflicts
- landlord/tenant; small claims; business/consumer matters
- public policy concerns and
- family-related issues such as visitation schedules, truancy, parent-child relationships, communication, and co-parenting.
All of DRC’s case development staff and volunteers have completed a 30-hour basic mediation skills training, as well as training on how to ensure that participation is voluntary. Referrals are made to appropriate programs when cases do not meet 494 operational guidelines.