DRC mediators are specially trained community volunteers who reflect the population of the communities served. The primary responsibility for any resolution rests with the participants. Mediators are neutral and do not decide who is right or wrong or give opinions on the issues. Mediators ensure that the session is conducted in a safe and respectful manner and that everyone has a chance to be heard.
Mediators assist people in conflict to make practical, informed decisions by working to:
- Help define and clarify their ideas, issues and goals in the session
- Facilitate communication and explore mutual understanding of the issues and feeling in a conflict
- Explore options and alternatives for resolution and reach a satisfactory agreement