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Facilitation processes are used for large group conversations. Facilitators guide the process, but ownership of the process belongs to the participants. Facilitators raise issues without harming relationships, shift conversations to effective interactions, foster collaboration, re-frame issues, and promote effective problem solving. The facilitator helps people achieve their collective goals by identifying non-productive patterns, helping people …

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Mediation is a voluntary process that provides an opportunity for people to meet in a safe environment with an impartial mediator and work toward a satisfactory resolution of the issues, without the additional time and expense involved in litigation. The mediator does not decide the outcome, but rather assists parties in reaching their own agreement …

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