Training and Education

DRC staff and volunteers provide educational sessions and presentations to thousands of people to assist them in handling conflicts. Education about conflict encourages people to consider the full range of options when confronted with difficult situations, and to realize that violence is never an appropriate response. DRC also provides workshops and educational presentations on conflict-resolution and communication skills and mediation to community groups and organizations. Schools, employers, community councils, block clubs, youth centers, and organizations like the St. Paul Public Housing Agency regularly schedule workshops and presentations from DRC. These trainings build the capacity within neighborhoods, families and other relationships to peacefully address future conflicts.

For information about our 30-Hour Basic Civil Mediation and Communication Skills Training, please visit our Mediation Training page.


Mediation Training Benefits

What mediation can do:

  • Improve working and personal relationships by focusing on the needs and goals of each party and helping the parties see past their differences
  • Facilitate an informal conversation between people in conflict where the mediators look for opportunities to help parties say what they need to say and hear what they need to hear
  • Place all of the decision-making power in the hands of the parties; the parties discuss what is most important to them and determine their own solutions
  • Decrease hostility between the parties and increase the parties’ long-term satisfaction with their interactions and any agreements reached at the mediation table
  • Create a collaborative and trusting atmosphere between the parties where difficult and complex decisions can be made by the participants and not by a judge or jury

Customized training will:

  • Improve the culture of your workplace and have long-term benefits
  • Help leaders recognize contributors to conflict
  • Empower people to recognize their contribution to conflicts and initiate change
  • Encourage creative conflict management
  • Enable all people, in any position, in the company to manage conflict more effectively
  • Create understanding and a sense of community
  • Use cutting-edge theories in the context of conflict, such as Emotional Intelligence
  • Increase understanding of diversity


Scholarships for Training

The Dispute Resolution Center (DRC) supports the efforts of people from diverse backgrounds who want to obtain mediation training in order to provide conflict-resolution services to under-served segments of the East Metro area of the Twin Cities community as volunteers through DRC. Those wishing to apply for a full or partial scholarship should:

  • demonstrate their high motivation and commitment to offering mediation services to people currently under-served in our society (e.g. economically disadvantaged, and/or culturally and racially diverse communities);
  • be from culturally or ethnically diverse backgrounds, underrepresented communities, or have experience working with diverse communities (e.g. proficiency in a second language) in order to encourage a diversity of volunteers in the field;
  • demonstrate financial need;
  • have previously demonstrated actions and experiences that are consistent with peacekeeping and providing services to under-served segments of our society;
  • have flexible schedules and occasional daytime availability for volunteer mediations;
  • live or work in the East Metro Area of the Twin Cities; and
  • not have completed other similar training programs in mediation.

To apply for a scholarship, please send a one-page description of your background, goals, and desired training to:


Dispute Resolution Center
91 East Arch Street
St. Paul, MN 55130-4301